What to do if firmware update failed

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1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You can refer to below table of error code to identify the issues.

Error Code

Description

FW_NOTFOUND=1

Cannot find firmware in update folder

UPDATE_LOCKED=2

System is rebooting or another update is processing

FW_NOFREESPACE=3

No enough space on the system volume to decrypt firmware image

FW_FORMAT_ERROR=4

System update failed. Firmware file format error

FW_DEGRADE_CHECK_ERROR=5

System update failed. Firmware degrade check error

FW_EXTRACT_ERROR=6

System update failed. Extract firmware failed

FW_DEGRADE_STORAGE2_ERROR=7

System update failed. Firmware degrade check IS_STORAGE_V2 error

SYS_HALTING=8  

The system is being shut down

SSLLIB_NOTFOUND=9

SSL library is not found

FW_UPDATE_CHECK_ERROR=10

Firmware update check failed

FW_CRC_ERROR=11

Firmware CRC check failed

FW_SIZE_ERROR=12

Check firmware size failed

FW_RFS1_ERROR=13  

mount RFS1 failed

FW_RFS1_CRC_ERROR=14

RFS1 CRC failed

FW_RFS2_ERROR=15

mount RFS2 failed

FW_RFS2_CRC_ERROR=16  

RFS2 CRC failed

FW_KERNEL_FLASH_ERROR=17

Kernel flash error

W_ROOTFS_FLASH_ERROR=18

RootFS flash error

FW_ROOTFS2_FLASH_ERROR=19

RootFS2 flash error

FW_KERNEL_UPDATE_ERROR=20

Kernel flash update failed

FW_ROOTFS_UPDATE_ERROR=21

RootFS flash update failed

FW_ROOTFS2_UPDATE_ERROR=22

RootFS2 flash update failed

FW_UPDATE_IMG_ERROR=999   

Execute update image failed

2. Please try to reboot the NAS and do the firmware update again.

3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)

http://wiki.qnap.com/wiki/Manually_Updating_Firmware

4. Contact QNAP support for the assistant.