What to do if firmware update failed: Difference between revisions

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= <span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. And you can refer to below table of error code to identify the issue.</span> =
<span style="font-size:medium;">1.&nbsp;Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You&nbsp;can refer to below table of error code to identify the issues.</span>


<span style="font-size:medium;"></span>
{| border="1" cellpadding="0"
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| style="background-color: rgb(102, 153, 255);" |
<span style="font-size:medium;">'''Error Code'''</span>
 
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<span style="font-size:medium;">'''Description'''</span>
 
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FW_NOTFOUND=1
 
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Cannot find firmware in update folder
 
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UPDATE_LOCKED=2
 
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System is rebooting or another update is processing
 
|-
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FW_NOFREESPACE=3
 
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No enough space on the system volume to decrypt firmware image
 
|-
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FW_FORMAT_ERROR=4
 
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System update failed. Firmware file format error
 
|-
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FW_DEGRADE_CHECK_ERROR=5
 
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System update failed. Firmware degrade check error
 
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FW_EXTRACT_ERROR=6
 
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System update failed. Extract firmware failed
 
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FW_DEGRADE_STORAGE2_ERROR=7
 
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System update failed. Firmware degrade check IS_STORAGE_V2 error
 
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SYS_HALTING=8 &nbsp;
 
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The system is being shut down
 
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SSLLIB_NOTFOUND=9
 
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SSL library is not found
 
|-
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FW_UPDATE_CHECK_ERROR=10
 
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Firmware update check failed
 
|-
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FW_CRC_ERROR=11
 
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Firmware CRC check failed
 
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FW_SIZE_ERROR=12
 
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Check firmware size failed
 
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FW_RFS1_ERROR=13 &nbsp;
 
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mount RFS1 failed
 
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FW_RFS1_CRC_ERROR=14
 
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RFS1 CRC failed
 
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FW_RFS2_ERROR=15
 
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mount RFS2 failed
 
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FW_RFS2_CRC_ERROR=16 &nbsp;
 
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RFS2 CRC failed
 
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FW_KERNEL_FLASH_ERROR=17
 
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Kernel flash error
 
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W_ROOTFS_FLASH_ERROR=18
 
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RootFS flash error
 
|-
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FW_ROOTFS2_FLASH_ERROR=19
 
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RootFS2 flash error
 
|-
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FW_KERNEL_UPDATE_ERROR=20
 
|
Kernel flash update failed
 
|-
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FW_ROOTFS_UPDATE_ERROR=21
 
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RootFS flash update failed
 
|-
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FW_ROOTFS2_UPDATE_ERROR=22
 
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RootFS2 flash update failed
 
|-
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FW_UPDATE_IMG_ERROR=999 &nbsp;&nbsp;
 
|
Execute update image failed
 
|}


<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>
<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span>
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<span style="font-size:medium;">3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)</span>
<span style="font-size:medium;">3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)</span>


<span style="font-size:medium;"></span><span style="font-size:medium;">http://wiki.qnap.com/wiki/Manually_Updating_Firmware</span>
<span style="font-size:medium;">[http://wiki.qnap.com/wiki/Manually_Updating_Firmware http://wiki.qnap.com/wiki/Manually_Updating_Firmware]</span>


<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>
<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span>
[[Category:Servicing]]

Latest revision as of 14:53, 18 December 2015

1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You can refer to below table of error code to identify the issues.

Error Code

Description

FW_NOTFOUND=1

Cannot find firmware in update folder

UPDATE_LOCKED=2

System is rebooting or another update is processing

FW_NOFREESPACE=3

No enough space on the system volume to decrypt firmware image

FW_FORMAT_ERROR=4

System update failed. Firmware file format error

FW_DEGRADE_CHECK_ERROR=5

System update failed. Firmware degrade check error

FW_EXTRACT_ERROR=6

System update failed. Extract firmware failed

FW_DEGRADE_STORAGE2_ERROR=7

System update failed. Firmware degrade check IS_STORAGE_V2 error

SYS_HALTING=8  

The system is being shut down

SSLLIB_NOTFOUND=9

SSL library is not found

FW_UPDATE_CHECK_ERROR=10

Firmware update check failed

FW_CRC_ERROR=11

Firmware CRC check failed

FW_SIZE_ERROR=12

Check firmware size failed

FW_RFS1_ERROR=13  

mount RFS1 failed

FW_RFS1_CRC_ERROR=14

RFS1 CRC failed

FW_RFS2_ERROR=15

mount RFS2 failed

FW_RFS2_CRC_ERROR=16  

RFS2 CRC failed

FW_KERNEL_FLASH_ERROR=17

Kernel flash error

W_ROOTFS_FLASH_ERROR=18

RootFS flash error

FW_ROOTFS2_FLASH_ERROR=19

RootFS2 flash error

FW_KERNEL_UPDATE_ERROR=20

Kernel flash update failed

FW_ROOTFS_UPDATE_ERROR=21

RootFS flash update failed

FW_ROOTFS2_UPDATE_ERROR=22

RootFS2 flash update failed

FW_UPDATE_IMG_ERROR=999   

Execute update image failed

2. Please try to reboot the NAS and do the firmware update again.

3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)

http://wiki.qnap.com/wiki/Manually_Updating_Firmware

4. Contact QNAP support for the assistant.