What to do if firmware update failed: Difference between revisions
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<span style="font-size:medium;">1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You can refer to below table of error code to identify the issues.</span> | |||
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<span style="font-size:medium;">'''Error Code'''</span> | |||
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<span style="font-size:medium;">'''Description'''</span> | |||
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FW_NOTFOUND=1 | |||
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Cannot find firmware in update folder | |||
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UPDATE_LOCKED=2 | |||
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System is rebooting or another update is processing | |||
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FW_NOFREESPACE=3 | |||
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No enough space on the system volume to decrypt firmware image | |||
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FW_FORMAT_ERROR=4 | |||
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System update failed. Firmware file format error | |||
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FW_DEGRADE_CHECK_ERROR=5 | |||
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System update failed. Firmware degrade check error | |||
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FW_EXTRACT_ERROR=6 | |||
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System update failed. Extract firmware failed | |||
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FW_DEGRADE_STORAGE2_ERROR=7 | |||
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System update failed. Firmware degrade check IS_STORAGE_V2 error | |||
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SYS_HALTING=8 | |||
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The system is being shut down | |||
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SSLLIB_NOTFOUND=9 | |||
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SSL library is not found | |||
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FW_UPDATE_CHECK_ERROR=10 | |||
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Firmware update check failed | |||
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FW_CRC_ERROR=11 | |||
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Firmware CRC check failed | |||
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FW_SIZE_ERROR=12 | |||
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Check firmware size failed | |||
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FW_RFS1_ERROR=13 | |||
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mount RFS1 failed | |||
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FW_RFS1_CRC_ERROR=14 | |||
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RFS1 CRC failed | |||
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FW_RFS2_ERROR=15 | |||
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mount RFS2 failed | |||
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FW_RFS2_CRC_ERROR=16 | |||
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RFS2 CRC failed | |||
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FW_KERNEL_FLASH_ERROR=17 | |||
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Kernel flash error | |||
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W_ROOTFS_FLASH_ERROR=18 | |||
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RootFS flash error | |||
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FW_ROOTFS2_FLASH_ERROR=19 | |||
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RootFS2 flash error | |||
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FW_KERNEL_UPDATE_ERROR=20 | |||
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Kernel flash update failed | |||
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FW_ROOTFS_UPDATE_ERROR=21 | |||
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RootFS flash update failed | |||
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FW_ROOTFS2_UPDATE_ERROR=22 | |||
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RootFS2 flash update failed | |||
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FW_UPDATE_IMG_ERROR=999 | |||
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Execute update image failed | |||
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<span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span> | <span style="font-size:medium;">2. Please try to reboot the NAS and do the firmware update again.</span> | ||
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<span style="font-size:medium;">4. Contact QNAP support for the assistant.</span> | <span style="font-size:medium;">4. Contact QNAP support for the assistant.</span> | ||
[[Category:Servicing]] | |||
Latest revision as of 14:53, 18 December 2015
1. Please go to QTS-->Control Panel-->System Settings-->System Logs to check the event log. You can refer to below table of error code to identify the issues.
|
Error Code |
Description |
|
FW_NOTFOUND=1 |
Cannot find firmware in update folder |
|
UPDATE_LOCKED=2 |
System is rebooting or another update is processing |
|
FW_NOFREESPACE=3 |
No enough space on the system volume to decrypt firmware image |
|
FW_FORMAT_ERROR=4 |
System update failed. Firmware file format error |
|
FW_DEGRADE_CHECK_ERROR=5 |
System update failed. Firmware degrade check error |
|
FW_EXTRACT_ERROR=6 |
System update failed. Extract firmware failed |
|
FW_DEGRADE_STORAGE2_ERROR=7 |
System update failed. Firmware degrade check IS_STORAGE_V2 error |
|
SYS_HALTING=8 |
The system is being shut down |
|
SSLLIB_NOTFOUND=9 |
SSL library is not found |
|
FW_UPDATE_CHECK_ERROR=10 |
Firmware update check failed |
|
FW_CRC_ERROR=11 |
Firmware CRC check failed |
|
FW_SIZE_ERROR=12 |
Check firmware size failed |
|
FW_RFS1_ERROR=13 |
mount RFS1 failed |
|
FW_RFS1_CRC_ERROR=14 |
RFS1 CRC failed |
|
FW_RFS2_ERROR=15 |
mount RFS2 failed |
|
FW_RFS2_CRC_ERROR=16 |
RFS2 CRC failed |
|
FW_KERNEL_FLASH_ERROR=17 |
Kernel flash error |
|
W_ROOTFS_FLASH_ERROR=18 |
RootFS flash error |
|
FW_ROOTFS2_FLASH_ERROR=19 |
RootFS2 flash error |
|
FW_KERNEL_UPDATE_ERROR=20 |
Kernel flash update failed |
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FW_ROOTFS_UPDATE_ERROR=21 |
RootFS flash update failed |
|
FW_ROOTFS2_UPDATE_ERROR=22 |
RootFS2 flash update failed |
|
FW_UPDATE_IMG_ERROR=999 |
Execute update image failed |
2. Please try to reboot the NAS and do the firmware update again.
3. If it still failed to update the firmware, you can do the manual firmware update with below link. (go to step 4 if you are not familiar with Linux)
http://wiki.qnap.com/wiki/Manually_Updating_Firmware
4. Contact QNAP support for the assistant.