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Recovery Tool for Single / RAID 1 static volume

Please use this guide if you need to read the data of a Single Disk or RAID 1 static volume in a PC.

This guide is only intended for recovery of the data in case of the NAS being non-operational.

IMPORTANT NOTICES

This tool is for recovering data from a Single or RAID1 static volume when the NAS unit is non-operational
This tool will mount the data in READ-ONLY mode, to prevent accidental data corruption
This tool is used entirely at your own risk and QNAP does not take responsibilty for any adverse consequences of using this tool
Legacy volume or Storage Pool cannot be recovered with this tool
• For Legacy volume (Single or RAID1) you can use EXT driver for Windows to read data directly in a PC: http://www.pendrivelinux.com/access-ext2-and-ext3-from-windows/
• For Storage Pool, you must recover the volume in a QNAP NAS.
This tool will not recover from faulty RAID array, filesystem errors, or deleted files

Requirements for recovery

A Windows PC
HDD from a QNAP NAS which contained Single or RAID1 static volume
External USB HDD enclosure (installed with the HDD from a QNAP NAS)
The network should have a DHCP server (most home routers have this built-in, if you don't know what this is don't worry about it)

Steps to recover

Download and install VMWare Player: http://www.vmware.com/products/player
Download the recover tool: http://download.qnap.com/Storage/tsd/utility/core.zip
Unzip the core.zip file
Connect the USB HDD enclosure to the PC
Important!: If Windows asks to format/initialise the disk, select Cancel/NO
Open the VMware Player application which was installed in Step 1
Click "Open a Virtual Machine"
Browse to the unzip location of Step 3 and select the "core.vmx" file
Click "Play virtual machine"

Note: If a prompt about virtual machine being moved or copied will appear, click "I copied it"

Note: If a prompt about VMware Tools appears, click "Remind Me Later"
In the VMware Player menu bar, click Player > Removable Devices > USB Device > Connect to connect the USB HDD enclosure to the Virtual Machine


Click OK, to confirm unplug from physical host and plugin to virtual machine
  File:Vm usbnote.png

Note: If you only see a "Disconnect" button, it means the USB device is already connected to the Virtual Machine
Press <Enter> at the boot screen
After you see a prompt "tc@box:~$", type the below command to run the recover script:
sudo /mnt/sda1/recover.sh
If the script is successful, it will display an IP address
From the Windows PC, open Windows Explorer and type \\ip-address in the address bar, where "ip-address" is the address displayed in the previous step
You will see a folder "data" which contains the recovered data volume